HCLTech has expanded its collaboration with Google Cloud and ServiceNow to deliver AI agents for enterprise adoption on the Gemini Enterprise platform, the company said in a stock exchange filing on Thursday.
The announcement coincides with HCLTech’s sponsorship of the Sydney Google Cloud Summit 2026.
New solutions build on the Gemini Enterprise unit
The expanded tie-up builds on HCLTech’s recently launched Gemini Enterprise business unit. It combines ServiceNow’s AI capabilities and workflow orchestration with HCLTech’s industry expertise, anchored in ServiceNow’s Blueprint for Agentic Business, a framework for structured AI adoption.
The offerings include a next-generation Factory Shop Floor Assistant that delivers real-time operational intelligence to manufacturing environments.
Initial solutions span two domains. In field services, Gemini Live integrated with ServiceNow Field Service Management gives technicians real-time audio and visual intelligence for faster issue resolution. In customer experience, the solutions are designed to preserve customer intent across channels.
HCLTech is also using ServiceNow’s AI Control Tower for visibility and governance of AI agents, while an ITOps ServiceNow Agent on Google Cloud Marketplace will support incident management in enterprise IT environments.
HCLTech cites shift from AI pilots to scaled deployment
Vijay Guntur, Chief Technology Officer and Head of Ecosystems at HCLTech, said enterprises are moving quickly from exploring AI to embedding it at the core of their operations, a shift that requires stronger integration and orchestration.
“Our ServiceNow Agentic Blueprint gives enterprises the structured path to get there,” he said, adding that the collaboration helps clients move beyond pilots to sustained, enterprise-wide impact.
Jagadeshwar Gattu, President, Digital Foundation Services at HCLTech, said agentic AI delivers enterprise value only when built on a resilient, secure and scalable digital foundation. He said the partnership helps clients move from experimentation to production-ready adoption with the governance and operational rigor needed for measurable outcomes.
Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud, said deep integration into the systems businesses rely on daily is essential to scaling agentic AI. Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow, said the partnership helps organizations orchestrate AI agents across workflows, systems and teams while strengthening governance.
HCLTech will showcase the collaboration at the Sydney Google Cloud Summit 2026 and the Sydney ServiceNow World Forum. The company posted consolidated revenues of $14.7 billion for the 12 months ended March 2026 and employs more than 227,000 people across 60 countries.
