Dunzo is an Indian organization that conveys food and basics, products of the soil, meat, pet supplies, food, and medications in significant urban communities. It likewise has a different help to get and convey bundles inside a similar city.

Dunzo right now gives its conveyance administrations in eight Indian urban communities including Bangalore, Delhi, Gurgaon, Pune, Chennai, Jaipur, Mumbai and Hyderabad The organization likewise works as a bicycle taxi administration in Gurgaon. Dunzo is settled in Bangalore and was established in 2014 by Kabeer Biswas alongside fellow benefactors Ankur Agarwal, Dalvir Suri and Mukund Jha.

Dunzo Success Story

Dunzo was established in July 2014 by Kabeer Biswas, a graduate of the University of Mumbai. Before Dunzo, Kabeer established an organization called Hopper, which was gained by Hike in 2014. Dunzo began as a little WhatsApp bunch and changed into a hyperlocal, application-based help.

An ordinary day in our lives has been changed with the appearance of online conveyance administrations. The weakness and burden of passing on our homes to buy things for our day-to-day utilize are consistently clearing its approach to turning into a relic of past times with the advancements embraced by the web-based conveyance benefits generally set to get more unwinding and opportunity our day-to-day existences.

 Dunzo alludes to “do, over, and wrapped up.”

His example of overcoming adversity of Dunzo is undeniable evidence that assuming still up in the air to take care of your kin’s concerns, you will succeed. Before Dunzo, individuals could scarcely be aware; they would have the option to get every one of their things done through their cell phones. Staple to food conveyance new companies were setting their foot in the on-request conveyance market. While there are as yet numerous essential errands, individuals need to deal with their chance to finish them.

Kabeer Biswas was a splendid man who acknowledged more than perceived such tasks and thought of the plan of action for Dunzo. We elaborate the full story succinctly further in the post and how the Dunzo conveyance application functions, and its income model, and that’s only the tip of the iceberg. To start with, let us feature the bits of knowledge into Dunzo.

Even though India has no lack of stages giving conveyance of things like food and staple, the essential issue lies in the bother of investigating and posting for the applications that impeccably accommodated our necessities. Frequently with the changing necessities of the clients being dissipated across various stores, obliging everything in a solitary excursion turns into a battle, especially in the present COVID19 pandemic period where wandering outside has turned into a gamble that should be stayed away from except if vital. Envision how good it could be if this large number of prerequisites could be obliged inside a solitary stage?

Here is where the hyperlocal conveyance startup Dunzo steps in. This is an internet-based firm that conveys food, food, and different sorts of products.

About Dunzo

The term Denzo is principally a shoptalk truncation that infers done, wrapped up. This name was chosen by the startup inferable from their emphasis on getting done or designating the work which is appointed to them by their clients. The name indicates that any assignment which the client wishes to finish or needs to convey starting with one area and then onto the next can be executed by Dunzo. The essential thought behind the organization’s image centres around being quick, reliable, and fearless.

Dunzo is a hyper-nearby on-request conveyance administration startup in India. The conveyance firm conveys all wares expected by the client on their interest having a base charge for conveyance. For example, if the client wishes to buy a shirt, they witnessed at the shopping centre and can’t get it themselves Dunzo can be drawn closer to help with doing likewise.

The stage furthermore has tie-ups with different cafés, clothing stores, as well as different corner shops. It works in Bengaluru, Noida, Delhi, Chennai, Hyderabad, Pune, Hyderabad, and Mumbai.

Dunzo gives all products on one stage be it staple things, pet supplies, wellbeing and health, bicycle rides, clothing conveyance, pick and drop administrations and a scope of different administrations.

The Birth of Dunzo

The pioneer behind Dunzo, Kabeer Biswas, is a graduate of the University of Mumbai. He finished his administration studies at the Narsee Monjee Institute of the executives. The fellow benefactors of Dunzo are Ankur Agarwal, Dalvir Suri, and Mulund Jha. Dunzo isn’t the primary endeavour established by Kabeer. He is likewise the pioneer behind Hopper, an organization that he later offered to Hike Messenger. Kabeer has likewise worked for Airtel from 2007 to 2010 in the deals and creation office.

After Hopper was obtained by Hike, Kabeer moved to Bangalore and had a ton of spare energy to spend. He wandered around the city for a very long time, searching for something fascinating to do. He began thinking about an assistant that filled in as a plan for the day that completed the job all alone. At the point when the thought for Dunzo was conceived, it was begun as a straightforward WhatsApp bunch where conveyance administrations could be successfully imparted and done. Kabeer would finish the responsibilities all alone. Individuals were happy with this help and began conversing with their loved ones about it.

The orders included something as basic as getting a virus drink from a close-by shop or getting a home machine fixed. His companions assisted him with getting the news out so that more individuals were drawn to this program. Before long more orders began coming in, and Kabeer couldn’t polish them off without anyone else. He began recruiting part-time workers and volunteers to complete the errands. Later Kabeer and his companions formed the thought into an application and put together a business that concentrated respect on territorial regions. In 2015, in no less than a time of the beginning of the business, Dunzo had been dealing with more than 70 orders each day.

Dunzo Founders

Dunzo Founders

Image source: Fortune India

The pioneer behind Dunzo as well as the person who started the idea driving the stage is Kabeer Biswas. At 28 years old, the man stepped up and save the hour of the general population and presented the idea of the Dunzo stage. Alumni in designing from Mumbai University as well as graduated class of Narsee Monjee Institute of Management in Mumbai, Kabeer is likewise the organizer behind Hopper, a stage that was later on offered to Hike Messenger. Alongside this, he has additionally worked for Airtel from 2007 to 2010 in the deals and creation office.

One prime supporter of Dunzo is Ankur Agarwal, an IIT Roorkee graduate in software engineering. The other prime supporter of the stage is Mukund Jha who cooperated with Ankur at Google. The two likewise started an HR tech firm called Filter.

The stage’s fourth prime supporter is Dalvir Suri, a Mumbai University graduate. He worked at IBM and was likewise the activities and conveyance head at Cybrilla Technologies.

History of Dunzo

Dunzo was established in July 2014 by Kabeer Biswas, a graduate of the University of Mumbai. Before Dunzo, Kabeer established an organization called Hopper, which was gained by Hike in 2014. Dunzo began as a little WhatsApp bunch and changed into a hyperlocal, application-based help.

Dunzo raised its most memorable round of subsidizing of US$650k in March 2016 from Blume Ventures, and Aspada Ventures, joined by different financial backers including, Rajan Anandan, MD of Google India and Sandipan Chattopadhyay.

In December 2017, Dunzo got US$12 million in a new round from Google, with existing financial backers, Blume Ventures and Aspada taking part in the round. This was Google’s most memorable direct interest in a startup in India.

On 29 August 2019, Dunzo raised ₹34.56 crores subsidizing by giving debentures as well as Series C1 inclination offers to exist, financial backer, Alteria Capital.

In 2021, following changes to Google play’s terms that restricted the offer of tobacco and alcohol, Dunzo sent off an equal application called Dunzo Mo which can be downloaded as an APK record on the site. Tobacco and paan things were likewise presently not accessible on Dunzo’s fundamental application for Android clients even though they were accessible on the iOS rendition and the site.

In August 2021, Dunzo ventured into fast business by sending off another assistance, Dunzo Daily, to convey fundamentals and family things in a short time.

In January 2022, Reliance retail drove a US$240 million financing round alongside Dunzo’s current financial backers Lightbox, Light rock, 3L Capital and Alteria Capital. Dependence Retail contributed US$200 million for a 25.8% stake in Dunzo.

How Dunzo Came To Be


Everything started when Kabeer Biswas, the pioneer behind the stage moved to Bengaluru and chose to try different things with a new business idea that worked as a plan for the day that executed and wrapped up the undertaking all alone. This was the essential idea driving Dunzo. Making his little duplex room the stage’s base camp, he started to plug the thought around to his companions. It started as a simple Whatsapp bunch in which the conveyance administrations were appropriately imparted and executed. This was trailed by Kabeer himself taking up the assignment of getting things done and following through with jobs for the clients on bicycles and undertaking conveyances.

To help him in his undertaking, he recruited a few part-time representatives and volunteers individuals from an NGO on a part-time premise. In the time of 2015, the Dunzo group executed 70 orders each day which provoked the fame of the stage. Inferable from the flood popular in 2016, the initially Whatsapp-based stage was changed over into an application, with every one of the stage’s fellow benefactors joining to make it an unmistakable achievement.

Dunzo Investors

Dunzo has to date raised $140 Million and plans to tap financial backers for generally one more $150 million out of 2021.

On first September 2020, the stage it raised $28 million as a feature of its continuous Series E subsidizing round headed by google and Lightstone Fund.

In January 2021, the stage Dunzo brought $40Million up in Series E subsidizing drove by Google, Lightbox, Evolvence, Hana Financial Investment, LGT Lightstone Aspada, and Alteria, among others.

Dunzo’s driving financial backers incorporate Google, Blume Ventures, Aspada Investment, Alteria Capital, LGT Lightstone, 3L Capital, Moving Capital, Lightbox, and STIC Ventures.

Dunzo’s Recent Growth

The COVID19 pandemic has been urgent for Dunzo, with the stage endeavouring to utilize them for its potential benefit. The cross-country lockdown forced attributable to the pandemic has been turbulent for the conveyance firm, as well as every individual who has a stake in it. According to a Your Story article, the stage’s organizer Kabeer uncovered that Dunzo multiplied its yearly deals in 2020. The stage has additionally released different passages to help the clients in getting to the stage.

To make the activities smoother for its dealers, the stage likewise cut down commissions for its often utilized items. Trying the job of the scaffold joining the stuck-at-home clients and the shippers who are anxious to sell things for their business traders, the lockdown helped drive Dunzo’s development. As detailed by Entrakr, Dunzo has also been implanting in its B2B business where it approves operations for hyperlocal retailers. The stage has likewise been exploring different avenues regarding dull stores to help nearby retailers in executing shopper arranges quickly. By and by 10 such stores are worked in Bengaluru, Chennai, as well as Pune.

The stage has as of late sent off another dim store – Dunzo Daily in Bengaluru city where it will load up its stock of FMCG things, food, meat and medication.

The stage by and by has a client consistency standard of 80% and executes each undertaking within 20 to 25 minutes, outfitted with a typical crate size of Rs 500.

The stage has likewise begun offering 15-minute conveyances for a scope of 2,000 regularly sought-after things.

The stage plans to twofold how much capital it has raised such a long way for extending its compass the country over and arise as a $1 billion income business in the impending two years.

Dunzo Saga

Kabeer Biswas, the brains behind the Dunzo, is a software engineering engineer. He was living in Gurgaon and had a bustling timetable. Indeed, even after residing with current conveniences, he battled to save time to get his things done and family undertakings. The circumstance frequently discovered him asking why there wasn’t an answer to carve out an opportunity for his errands.

After his initial startup, Hopper, gained by Hike, he got time to ponder what he ought to do straight away. He moved to Bangalore, and there once more, he expected to track down assist with his errands. This time the idea hit his brain that there should be others like him, shuffling their timetables.

Thus, he chose to construct a startup around this issue, assisting individuals with finishing their day-to-day plans for the day. Right away, he began WhatsApping and getting things done his companions mentioned of him. This is how he tried his plan of action for Dunzo. An ever-increasing number of individuals started to be aware of this mysterious WhatsApp number, finishing every one of their tasks.

Words continued spreading, and demands continued to soar. In June 2015, he employed a couple of individuals from an NGO on a part-time premise to finish 70 conveyances in a day. The flood’s popularity made him change Dunzo from WhatsApp-based support to an application in 2016. In the meantime, other fellow benefactors and financial backers stepped in, which brought about the gigantic progress of the Dunzo application.

The lesson of the story: You should imagine your clients’ perspectives and experience their wretchedness to make a superior client-driven item/administration. Achievement will naturally come to you.

Dunzo Hyperlocal Delivery Business Model

Dunzo Hyperlocal Delivery Business Model

Dunzo depends on a hyperlocal conveyance plan of action, working through a site and versatile applications. It deals with an information-driven approach and interfaces its conveyance faculty to the closest client’s solicitation. You can depend on Dunzo:

  • Assuming you want something at the workplace that you forgot at home;
  • To purchase a dress from a shopping centre and are not in that frame of mind to visit there and buy it;
  • On the off chance that you want a pizza, yet home-conveyance from the power source is excessively costly;
  • Assuming that you want to copy a few reports and send them to your chief;
  • Assuming bringing dry-cleaning is so significant for the following gathering toward the beginning of the day, however, you’re excessively held up;

The rundown happens as there is practically nothing that Dunzo couldn’t check off your plan for the day. Whether it’s a 12-year-old needing his companion’s journal or a 65-year more seasoned grown-up requiring prescriptions’ home conveyance, they’re an optimal crowd for Dunzo. Its collaborated shippers range from eateries, clothing stores, drug stores, and other corner shops.

Dunzo has likewise begun “Dunzo Bike Taxi” for a quick and modest drive around the city. If we somehow managed to discuss client experience, Dunzo utilizes Artificial Intelligence to deliver the greatest amount of client fulfilment and smooth insight.

Dunzo Business Model: Revenue Stream

Dunzo announced a complete income of INR 3.5 crores in FY19. INR 76 lakhs was from “income from tasks” and the equilibrium of INR. 2.7 crores were from “different livelihoods.”

The purpose of Dunzo’s prosperity is, that it has differentiated its income stream into five huge streams.

Dunzo procures from conveyance charges (the conveyance expense might fluctuate from ₹10-₹60).

A particular rate commission from the accomplice’s store.

Furthermore, assuming that interest in a specific region increments out of nowhere, they charge more cash; that is likewise called Surge Pricing or Demand Pricing.

The charges for administrations like pick and drop, home fixes, and getting something from some place additionally contrast.

In The Future…

The google-supported conveyance startup, Dunzo plans to turn into a Unicorn and hit the $ 1 billion income business. They might add two new urban communities to their objective this year. They want to hit 20 metropolitan communities by the centre of 2023. Furthermore? Dunzo has additionally started to offer 15-minute conveyances for almost 2,000 regularly sought-after things.

Thus, the inquiry is, Does your business manage the on-request conveyance market and focus on numerous areas like Food, Grocery, and Courier conveyance? If indeed, the time has finally come to get up and step up as the opposition in the market is continuously expanding.

How does Dunzo work?

Clients introduce the Dunzo App or can arrange/demand from a site.

A client needs to join, pick the area, and can pick a classification to arrange from a Dunzo accomplice or enter pick and drop addresses for different administrations inside their city.

Dunzo workforce conveys the request or completes the undertaking in a speedy range of an hour most extreme.

For the conveyance administration, Dunzo will charge a little expense.

Clients can utilize Dunzo cash or any method of instalment accessible on the application.

1. Dunzo USP

“Claiming our operations and inventory network was an ideal circle back for us,” says Mukund Jha. Dissimilar to other on-request food conveyance stages, Dunzo has the conveyance layer completely. Conversely, numerous stages follow the request just model and let their dealers or clients deal with the conveyance. Dunzo enlists conveyance drivers and assumes total ownership for conveying the request or getting done with the responsibility gently.

2. Dunzo – Startup Challenges

Not a solitary startup prevails without battle, and Dunzo likewise faced hiccups and difficulties. At the underlying stage, the startup needed to handle subsidizing issues; a wasteful conveyance framework because of additional time taken by the workforce to finish the tasks; challenges dealing with a site and versatile applications; and monetary misfortunes.

3. Dunzo – Competitors

As the market flourishes, the startup picks up speed, contenders begin to arise, and the market turns out to be more extraordinary. At present, Dunzo goes up against large names like Swiggy and Grofers on the lookout.


At this point, Dunzo has been an unmistakable outcome in the urban communities where it is working. The stage plays attempted a famous part in making the normal assignments of its clients simpler and more helpful. Ahead soon, the firm intends to improve the item look on its application by teaming up with different sellers and traders. The stage wishes to broaden its actual retail location presence on its versatile application to upgrade its item search. It is likewise endeavouring to broaden its presence in fluctuating level two urban areas. In the current innovation-driven world, Dunzo has the extent of growing and turning into a main web-based conveyance administration stage.

Also Read About

Top Food Startups In India

Meet Biplab Basu – The entrepreneur who gave up the legacy of his family to start ‘Petuk’; a restaurant with unmatched food quality and service

6 Easy Top Food Startup Ideas for India In 2022

Zoomato delays new food safety policy until May 3, FSSAI accepts proposed steps

Swiggy: India’s most popular online food ordering and delivery service.