SRL Diagnostics is one of the leading diagnostic chains in India, providing quality diagnostics service via an efficient network of 400+ labs and 2000+ customer touch points spread across 600+ Cities, 30 States, and Union Territories. Rooted in a 26-year legacy of Accuracy, Transparency, Empathy, and Innovation, this diagnostic chain takes pride in helping customers on their path to better health through accurate diagnostics. The company has the largest number of NABL and CAP-accredited labs in the country, serving close to 13 million customers and conducting more than 30 million tests annually.
Over the many years, SRL has played a significant role for their customers and patients; from providing the best diagnostics services in rural, tribal-dominated areas of Jharkhand, Himachal, and Uttar Pradesh to catering to the urban health-conscious population by unveiling preventive diagnostics brand – SRL Care. This company’s philosophy has always been to contribute to the health and wellness of the communities they serve. Over the years they have empowered doctors, hospitals, and other medical professionals in reaching the right diagnoses. Along with that, through the preventive portfolios, they have created opportunities for every individual to manage their own health. Keeping this philosophy at the center, SRL envisions becoming the most trusted and dynamic leader in the diagnostic industry by providing exceptional customer experience through science, technology, and people with a focus on quality, innovation, and compassionate care.
Today, SRL is the only true Pan-India diagnostic brand that is present across the length and breadth of the country in more than 600 cities, with many firsts along its way. They were the first ones to have a centralized lab information system much before they even came into India and also pioneers to have a website in the diagnostics industry. It is also the first diagnostics company to have a full-fledged Research and Development (R&D) Division. Besides, they are the first national lab to use AI & Big Data to launch a full-blown loyalty program and smart+ reports for their customers.
Talking further into the future, the Indian Diagnostics industry is witnessing strong growth and is coming out of the shadows with the rise in awareness on preventive health, changing lifestyle due to COVID-19. The pathology market size in India is around INR 45000 crores growing at the rate of 13 – 14% every year. However, the diagnostic sector in India is highly fragmented with the organized sector having only around 15% share. There’s a need for all the states to adopt the Clinical Establishment Act that will help the state to monitor the technical competence and ensure adequate quality control on procedures in the labs including mandatory accreditation requirements. While the diagnostic industry has always been dominated by unorganized players, major diagnostic chains are slowly disrupting the market equilibrium by acquiring smaller local labs.
Furthermore, the sector is witnessing several major trends that are powered by growth drivers like changing customer expectations, the rise of informed and aware consumer base opting for preventive health, widespread adoption of personalized medicine driven by precision diagnostics – Genomics, and the trend moving towards digital healthcare and home-based services.
The ‘Diagnostics of the Future’ is envisioned to be built on smarter, safer, and sustainable lab setups that will be driven by design thinking and smart technology to meet the most pressing challenges. To provide personalized care, the laboratories would need to find newer ways to tackle changing demand for healthcare services, adopt smart integration technologies, data science, and analytics. In the coming future, Clinical Lab 2.0, fueled by the pandemic, will redefine the role of diagnostics in the care continuum, aligning with value-based healthcare. For laboratories to take on their future role, another vital aspect will be to focus on their healthcare workers’ well-being and investments in training and development of human capital.