Global professional services company Genpact has revealed its strategy for leadership succession. NV “Tiger” Tyagarajan, the company’s president and CEO, has announced his retirement on February 9, 2024. Balkrishan “BK” Kalra has been chosen by the board of the firm to assume the position of CEO.

As of right now, Kalra leads Genpact’s global business divisions for consumer healthcare and financial services. On February 9, 2024, Kalra will become a member of the company’s board, while Tyagarajan will remain a member of the board of directors.

With over thirty years of expertise assisting businesses in their growth from start-ups to big, internationally competitive firms, Kalra joined Genpact in 1999. He oversees Genpact’s worldwide transformation initiatives in the life sciences, banking, consumer goods, retail, healthcare, and capital markets sectors. According to the firm, he helps businesses better use technology and AI-enabled solutions.

He (Kalra) understands the importance of investing in emerging trends and technologies with a particular focus on Genpact’s efforts around advanced analytics and AI-enabled solutions. BK’s strategic vision and deep understanding of our clients and business is exactly what Genpact needs as we enter this new chapter,” said James Madden, Chairman of Genpact’s Board of Directors.

In the meanwhile, Tyagarajan guided Genpact through a period of rapid expansion and assisted in turning the business into a well-known leader in the sector with yearly sales expected to exceed $4.3 billion in 2022 by using data and technology to better serve its customers. In 2011, he was designated as the CEO.

On behalf of the Board and the entire organization, I would like to express our sincere appreciation for Tiger’s leadership of Genpact over the last 12 years,” said Madden. “Tiger has built a strong, diverse, and global team, focused on a clear set of prioritized verticals, geographic markets, and services. We look forward to his continued contributions on the Board.

Global professional services company Genpact creates business solutions that change markets and sculpt the future. By combining collaborative creativity with real-world experience, they break down barriers, simplify complicated ideas, and create impact ecosystems to improve corporate operations. based on the knowledge gained from creating and managing thousands of procedures for hundreds of businesses.

In 1997, Genpact was founded as a division of General Electric. Then, in January 2005, they separated into a separate business, reaching out to new organizations with their process knowledge and distinctive Lean management DNA.