Umesh Sachdev and Ravi Saraogi founded Uniphore in 2008, which has raised more than $610 million in funding.

Uniphore, a conversational automation platform, has secured $400 million in a Series E fundraising round headed by NEA. This fundraising round was also attended by March Capital and other current investors, as well as new businesses.

Uniphore has raised over $610 million so far and is valued at $2.5 billion, according to the business. The Chennai-based SaaS firm most recently secured $140 million in a Series D financing at an undisclosed value.

Uniphore looks to have attained unicorn status following the Series E round. Entrackr has contacted Uniphore for additional information.

The new funds will be used to grow Uniphore’s technology and market leadership in speech AI, computer vision, and tonal emotion, as well as to expand its operations in North America, Europe, and Asia Pacific, according to a news statement from the firm.

Uniphore, founded in 2008 by Ravi Saraogi and Umesh Sachdev, provides solutions in the speech analytics and virtual assistant areas, with operations in Chennai, Bengaluru, Singapore, and Palo Alto. The firm promises to handle billions of talks across industries such as customer service, sales, human resources, and education.

“Understanding conversations and the data and insights derived from them is essential to every business,” said Umesh Sachdev, CEO and co-founder, Uniphore. “Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amidst all the demands placed on them by customers,” Sachdev added.  

Uniphore bought Emotion Research Lab last year for better emotion AI capabilities, as well as Jacada for enhanced low-code or no-code capabilities.

Uniphore, backed by the likes of former Cisco Systems executive chairman and CEO John Chambers, has also offered a seven-fold exit to its early investor YourNest Venture Capital. According to YourNest, it made an initial investment of Rs 90 crore in 2014 through its Fund-I. The VC fund then quadrupled the value of its second investment.

The market for automating workplace conversations has grown dramatically in recent years as businesses recognise the value of excellent customer encounters in terms of brand image and customer loyalty. As a result, many companies have resorted to artificial intelligence and automation to provide seamless and frictionless client experiences.

Uniphore’s conversational automation engine provides strong and unique solutions to help organisations not just survive but thrive in the face of customer expectations.